FAQs

CUSTOMER CARE:
At Dryoki store, we strive to accommodate our customers in every way possible. We want you to be fully satisfied with your purchase.

Our hours of operation at Dryoki store are Monday through Friday from 9:30 AM – 6:30 PM China Standard Time (CST).

Should you have any questions, please feel free to reach out through email and you will receive a response from us within 48 hours, Monday through Friday from 9:30 AM – 6:30 PM China Standard Time (CST).

SHIPPING:
shipping policy
1. Shipping details
Please note that it takes 1-5 business days for your order to be ready for you. So your receiving time includes processing time and shipping time.
① Processing time: 1-5 working days
② Shipping time: 6-12 working days
Therefore, it may take 7-17 business days to receive your package after placing your order.
2. Freight
① Free shipping on orders over $45.
② When the order amount is less than $45, you need to pay for the shipping fee.
3. Due to invalid address, customs clearance procedures or other reasons, the receiving time may be longer than the expected date. So please leave the correct mail, address and phone number when placing an order.